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Help / FAQs

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. What are your hours? — You can shop with us 24 hours a day, 7 days a week and 365 days a year. Our office hours are 9 a.m. to 6 p.m CST Monday through Saturday, and Sunday Noon to 6 p.m. CST.
  2. How do I contact you?Email: info@prettythingsandcoolstuff.com Or, you can use the Contact Us page to send us an email. Phone: 214-660-5467

 

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily; demand and inventory are dynamic, even though efforts are made to track both. If your order is time sensitive, please call or email us to confirm availability. Email: info@prettythingsandcoolstuff.com Phone: 214-660-5467
  2. I received a confirmation e-mail. Does this mean that my order has been shipped?
    • No. This just means that we've received your order. We will send you an email with tracking information when your order has shipped. 
  3. When will my book(s) / item(s)I be shipped? When will I get my book(s) / item(s)?
    • The answer to this question depends on several factors noted below:
      • When you place an order, you choose which carrier and in what timeframe to you want that carrier to deliver your package. For example, if you are ordering a book and select the USPS and its Media Mail (for books, CDs, DVDs only), the USPS states that the delivery timeframe for that service is 4 to 8 days from the time the Post Office receives the package.
      • Most orders placed from this site will be fulfilled by our distributor and shipped to directly to you. If the item you ordered is in stock at the distributor's, it usually will be prepared for shipping at the distributor's location and handed off to the carrier you have chosen within 48 hours from the time you placed your order. Once the package is handed off to the carrier of choice, the delivery timeframe is driven by the level of service you selected from that carrier.
      • We will get a tracking number from the distributor when an item leaves its warehouse. We will share that tracking information with you via email. 
      • For an order for an item that is out of stock at the distributor's, we will let you know as soon as possible, and, we will work to find out when/if the distirbutor will get the book back in stock.
        • We will contact the distributor to ask when an item is expected to be back in stock. There are times when a book is out of stock because the publisher has decided not to print a title again. We will do our best to try to find out about the title's status. There are times when a publisher will decide to reprint a title, then change its mind, especially during these COVID times. We will keep you posted the best we can, as publishers do not automaticlly notify book shops about their plans/change of plans. If you have ordered a book that a publisher has decided that it is not going to print again, we will let you know as soon as we find out, and we will refund what you paid for the book(s) to the card used to make the original purchase.
        • If a book is out of stock at the distributor, we also can work to see if we can get the book you want from its publisher. Going directly to a publisher for a title that the distributor does not have in stock will impact the delivery time, and we will let you know how so once we have communicated with the publisher to determine whether it does have the title in stock. 
      • The ongoing challenges from COVID 19 necessitates flexibility with all projected schedules. If the distributor notifies us that there will be a delay is shipping our your order, we will let you know as soon as we can.  
  4. What are Preorders and how do they work?
    • Publishers often will announce that a book will be published and allow orders for it to be taken anywhere from weeks to months before the book actually will be available — these are called Preorders.
    • We accept orders for Preorders, and payment must be made at the time the book is ordered/purchased. Usually when a non-Preorder order is placed with our shop, the credit card used for payment will only be authorized for the total amount of the purchase — usually the item(s), taxes (if applicable) and shipping. Then, when the ordered item(s) are shipped, the credit card is charged for the total amount of the purchase. With Preorders, we will go ahead and charge your credit card for the total amount of the purchase. We do this because, for security reasons, credit card authorizations are valid only for from seven to 14 days, and most Preorders books will not be available for shipping/delivery until way after those windows of time.
    • If for some reason, a publisher changes its mind, and a Preordered book is not published, we will, of course, refund the total amount of that order to the credit card used for payment. 
    • Most publishers restrict the shipping Preorders to a book's publications date. We will not ship books before the publisher's announced publication date for any title.
  5. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.
    • When you order has been shipped, you will receive an email with its tracking information.
  6. What if I need to return something?
    • Please review our Return Policy and contact us with any further questions.
  7. What forms of payment do you accept?
    •  We accept Visa, MasterCard, Discover, American Express and PayPal